Refunds and delivery

Trying is free

You can make your whole invitation and preview it exactly as guests will see it before paying anything. You pay only when you choose to publish it.

A full refund within 7 days

You can have the full amount back if both of these are true:

• you ask within 7 days of paying, and
• the invitation has not yet been sent to guests.

To ask, write to us through the Contact page with the couple’s names and the payment ID from Razorpay’s receipt. We reply within 2 working days. Once approved, Razorpay returns the money to the same UPI, card or bank account you paid from; banks usually take 5 to 7 working days to show it.

After a refund the link stops working, but your draft stays with you — you can publish it again whenever you like.

After 7 days, or once it has been sent

By then the invitation has done its work, so we cannot refund it. But if anything is not working as it should, tell us and we will fix it.

Payment problems

• Money left your account but your invitation did not publish: write to us through the Contact page with the payment ID. We will either publish it or refund you in full.
• You were charged twice: we refund the extra payment in full.

Cancellation

There is no subscription. You pay once for each invitation you publish, and nothing renews or is charged again.

Delivery

Invitetale invitations are digital: nothing is posted or shipped. Your invitation is published the moment your payment is confirmed, and its link appears on your screen straight away. It stays live until one year after the last ceremony in it.

Who we are

Invitetale is run by Invitetale.

Grievance Officer: the Invitetale team. We acknowledge a complaint within 48 hours and resolve it within one month.

See also our Terms and Privacy pages.